Trafficware Blog - Trafficware, a CUBIC Company

Updates to Bing Maps

9/27/2017

Trafficware is excited to announce an update to the background image feature for Bing Maps in Synchro 10. Similar updates will be coming to Synchro 9 soon. This feature allows users to download a background image from Bing Maps without exiting Synchro.

Check for Updates icon

Synchro should alert you that the update is available next time you open the software, or you search for it using the 'Check for Updates' button on the Help tab.

Seth

11/3/2017 09:43:46 am

I'm using Synchro 10 and when I try to use the Bing Maps, I get the following error:
Date & Time: 11/03/2017 11:40:24
Exception : Could not complete the operation due to error 80020101
Call: Unhandled. Class: TGetMapForm Parent: TForm

Reply

Theresa Rohlfs (Product Manager)

11/30/2017 02:49:43 pm

Seth, it sounds like your firewall may be blocking access to Bing maps. Please create a support ticket so we can take a closer look. To create a support ticket, select the Support icon on the Help tab in Synchro.

Reply

Charles Uwilingiyimana

11/30/2017 02:12:10 pm

We still use Synchro 9.1.912.4. The update checker still shows that it's up to date.

Reply

Theresa Rohlfs (Product Manager)

11/30/2017 02:47:32 pm

Charles, Version 9.2.914.2 is available. Please submit a support ticket by selecting Help>Support and we'll help you get updated.

Reply

Amro

1/5/2018 08:19:18 am

Hi,
I create two maps, the first one contains multiple intersections and the other one contains a specific intersections. The problem is that the second map is not aligned perfectly above the first map and there is an offset. Any thoughts on how to fix that?

Reply

Theresa Rohlfs (Product Manager)

1/5/2018 09:26:53 am

Amro, if both of these maps are in the same Synchro file you do not need to set separate Reference Points for both background images. They will share the same Reference Point and Bing will align them automatically as they are in the real world. If you have further questions, please create a support ticket and attach your file(s). This can be done by selecting Help>Support in Synchro.

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Angelika

3/27/2018 10:52:55 am

I have my button create bing region grayed out. Can you help me to solve this problem?

thank you
Angelika

Reply

Theresa Rohlfs (Product Manager)

4/2/2018 10:53:31 am

It sounds like your SMA might be expired. Please contact our sales team at sales@trafficware.com

Reply

Nobinur

10/25/2018 12:59:23 pm

I'm using Synchro 10 and when I try to use the Bing Maps, I get the following error:

Error: Can't connect to Bing Maps service.

Reply

Theresa Rohlfs (Product Manager)

10/25/2018 03:34:39 pm

It sounds like your firewall might be blocking it. Submit a support ticket and we can help you out. From Synchro, select Help>Support

Reply

Kyle

3/6/2019 12:27:04 pm

Any suggestions why I keep having issues with Synchro 10 loading Bing Images? Currently I have to have a co-worker (with the same version of 10, open the files and remove the bing images and then send them back to me in order to open the file.

Reply

Theresa Rohlfs

3/14/2019 10:48:06 am

It's hard to say without taking a closer look at your computer. First make sure you're running the latest version of Synchro, then if the problem persists create a support ticket by selecting Help>Support in Synchro. Someone from our support team can help you out from there.

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