In order to meet user requests, Trafficware provides a variety of methods and resources for support. Two years free technical support from date of purchase is included with Trafficware software products.

Getting Started with Synchro Studio 7

Whether you have upgraded from version 6 or you are a new user of our software, you will want to read through our Getting Started. This document gives a basic overview of the applications found in Synchro Studio 7 - Synchro, SimTraffic, SimTraffic CI, and the new 3D Viewer. A listing of the new features found in Synchro and SimTraffic 7 are also included.

Discussion Forum

The Discussion Forum allows users the ability to chat with fellow users of Synchro, SimTraffic, and 3D Viewer. You, the user, can either post questions or share your knowledge and experience by responding to questions on this community message board.

Multi-Lane Roundabouts

SimTraffic 7 has been updated to better model multi-lane roundabouts. With the new logic it is possible to model a two-lane arterial crossing another two-lane arterial (2x2), also a (3x2) or (3x3) roundabout.

Training Classes

Training classes at Trafficware are under the direction of John Albeck, PE, PTOE. Check out classes being offered for Synchro Studio 7 on our Training Page.

Synchro Studio 7 User Guide Changes and Correction

This document contains changes and corrections to the printed Synchro Studio 7 User Guide and software Help file.

Version 7
Version 7 Online Support Login

Registered users of Version 7 software can Access the new Version 7 online support system. The online system will allow users and our support staff to track requests. The new system also allows for file transfers to and from our support staff without the restrictions of email. Questions are usually answered within a 24 hour period.

Version 7 Build History

Version 6
Version 6 Email Support

** ALL Version 6 Support Ends 08/31/2008 **
Send your contact information (name, serial number, agency name, and telephone number) along with your question and any necessary Synchro (.SY7) to support@trafficware.com and Trafficware will be happy to answer your technical question, usually in a 24 hour period.

Version 6 Build History

Technical Support is possible by leaving a message for a callback (510-526-5891). For a faster response and because many questions can only be answered by support staff first viewing your Synchro file, we ask that you first try the online or email support.

Office hours are from 8:30am to 4:00pm M-F, CST, excluding holidays.